FAQs
What currency are the prices do I see in the site?
All prices are in GBP (British Pound) .
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to be shipped , average shipping times are 3-5 business days.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund, please notify us immediately of the issue. You must ship it back at your own expense if you decide its not suitable. Once we have received the product we will refund the full amount of your original purchase less the postage costs. Please include name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already left us you must return it at your own cost before we issue the refund.
I have entered an incorrect address what do I do now?
If you have input the incorrect address simply reply to your order confirmation email and notify us immediately by email at hello@traybonne.com. If the given address is wrong we can change to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 3-5 days for UK and 8-10 business days for International shipping depending on your location.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to hello@traybonne.com and we will be happy to assist you in any way we can.
All prices are in GBP (British Pound) .
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to be shipped , average shipping times are 3-5 business days.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund, please notify us immediately of the issue. You must ship it back at your own expense if you decide its not suitable. Once we have received the product we will refund the full amount of your original purchase less the postage costs. Please include name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already left us you must return it at your own cost before we issue the refund.
I have entered an incorrect address what do I do now?
If you have input the incorrect address simply reply to your order confirmation email and notify us immediately by email at hello@traybonne.com. If the given address is wrong we can change to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 3-5 days for UK and 8-10 business days for International shipping depending on your location.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to hello@traybonne.com and we will be happy to assist you in any way we can.