Shipping & Delivery
Shipping Confirmation & Tracking
- Email Notification: Once your order ships, we will send you a confirmation email with courier details and tracking information.
- Tracking Updates: If you don’t receive a shipping confirmation or have any issues tracking your package, please contact us at hello@traybonne.com.
Delivery Times
- UK Orders: We aim for 3–5 business days delivery. Please note that busy periods (e.g., holidays) may result in slightly longer shipping times.
Lost or Stolen Parcels
- Carrier Liability: We cannot be held responsible for parcels that the carrier confirms as delivered, yet are reported lost or stolen - especially if you have provided specific delivery instructions that leave the package unattended.
- Secure Address: To avoid potential issues, we recommend providing a secure address for delivery.
Customs, Duties & Taxes
- International Shipments: Your order may be subject to import taxes, duties, and customs fees once it reaches the destination country.
- Recipient Responsibility: These charges are the responsibility of the recipient; if you have concerns, please check your local customs office for more information.
Shipping Costs
- Non-Refundable: Shipping costs are non-refundable and not eligible for store credit, even in the case of a return.
- Return Shipping: If you decide to return an item, you are responsible for any return shipping fees unless the product is defective or damaged.
Need Help?
If you have any questions or concerns about your shipment, please reach out to us at hello@traybonne.com. We are always here to help ensure you receive your order as smoothly as possible.